Updated: about 1 month ago
Understand the Reward Redemption Flow
Learn the complete staff-side process from a customer presenting a reward to successful confirmation.
Loyalty Executives in StampEzee: Add Staff, Track Stamps & Achievements
See how Loyalty Executives support secure stamp and reward activity with individual staff access.
Step-by-Step Guide
Ask the customer to open StampEzee
The customer should sign in and open the available reward, completed stamp card, or current customer QR code requested by your retailer process. Do not accept another person’s account or an old screenshot.
Verify before taking action
Use your own Loyalty Executive account to check the customer, reward, card, branch, status, and applicable terms. A visible reward must still meet the retailer’s redemption conditions.
Redeem and confirm
Complete the redemption once and wait for a clear success message. Tell the customer when the reward is confirmed and check activity if the result is uncertain.
