Updated: about 1 month ago
Fix QR Scanning Problems
Resolve common camera, code, connection, and account issues without creating duplicate stamps.
How StampEzee Works for Customers: Scan, Collect Stamps & Get Rewards
Review the customer scanning journey so you can identify where a failed scan or missing confirmation occurred.
Step-by-Step Guide
Improve the scan conditions
Ask the customer to refresh the QR code, increase brightness, remove screen glare, and hold the phone still. Clean your camera lens and adjust the distance.
Check access and connectivity
Confirm camera permission, internet access, your assigned branch, and your account session. Sign back in only if your session has expired.
Escalate without duplicating
Check recent activity before rescanning or awarding again. If the issue continues, record the time and transaction details and contact the retailer administrator or support.
