Updated: about 1 month ago
Prevent Duplicate or Incorrect Redemptions
Use confirmation and activity records to protect the customer and retailer from repeated or mistaken actions.
Loyalty Executives in StampEzee: Add Staff, Track Stamps & Achievements
See how Loyalty Executives support secure stamp and reward activity with individual staff access.
Step-by-Step Guide
Wait while the request processes
After selecting confirm, do not tap repeatedly or restart immediately. Network delays can make a successful redemption appear temporarily pending.
Check the final status and activity
Look for the success message and updated reward state. If uncertain, check recent retailer or staff activity before attempting the redemption again.
Report an incorrect redemption
If the wrong reward was used or a duplicate occurred, stop and notify the retailer administrator with the time, customer, card, reward, and transaction details.
