Updated: about 1 month ago
Fix Reward Redemption Problems
Resolve missing, expired, invalid, failed, or suspicious rewards without bypassing retailer controls.
Loyalty Executives in StampEzee: Add Staff, Track Stamps & Achievements
See how Loyalty Executives support secure stamp and reward activity with individual staff access.
Step-by-Step Guide
Check the common causes
Refresh the app and verify the customer account, correct card, completion status, reward expiry, eligible branch, internet connection, and your staff permissions.
Do not create an unauthorized workaround
Do not award extra stamps, use a different reward, share accounts, or mark a benefit manually unless an authorized retailer administrator instructs you through an approved process.
Record and escalate the issue
Capture the time and non-sensitive transaction details and contact the retailer administrator or support. Never photograph or share the customer’s QR code, password, or verification code.
