Updated: about 1 month ago
Fix Reward and Redemption Problems
Take the right steps when a reward is missing, unavailable, expired, or not confirming correctly.
How StampEzee Works for Customers: Scan, Collect Stamps & Get Rewards
Follow the customer journey from collecting stamps to receiving and using a reward.
Step-by-Step Guide
Refresh and verify the correct card
Check your internet connection, refresh the app, and confirm that you opened the correct retailer, card, and customer account.
Check status and conditions
Review whether the required stamps were completed, the reward is still valid, the branch is eligible, and the reward has not already been used.
Ask the retailer for help
Because retailers issue and redeem their rewards, speak to authorized staff and provide the visit details. Do not create another account or repeatedly attempt redemption.
