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Privacy Policy

Effective Date: [Insert Date]


StampEzee ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access and use the StampEzee platform, including our website, web panel, and mobile applications (the "Platform").

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue using the Platform.


1. Information We Collect

We collect the following types of information to provide and improve our services:


1.1 Personal Information

  • Retailers: When you register as a retailer, we collect personal and business-related information such as your name, business name, email address, phone number, billing information (including payment details through Stripe), and subscription preferences.
  • Customers: When you register and use the customer mobile app, we collect your name, email address, phone number, location data, and profile preferences.
  • Sub-admins: When you register as a sub-admin under a retailer, we collect your name, email address, and any permissions granted by the retailer.
  • Super Admins: Information relevant to administrative tasks and system-wide operations.


1.2 Non-Personal Information

We may collect non-personal information such as:

  • Usage Data: Information about your interactions with the Platform (e.g., features used, pages visited, actions taken).
  • Device Information: Information about your device, including IP address, browser type, operating system, and mobile device identifiers.


1.3 Location Data

  • Customers: With your permission, we collect location data through the customer mobile app to provide location-based offers, promotions, and notifications.


1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve the user experience on our Platform. Cookies allow us to remember your preferences, login status, and analytics data. You can control the use of cookies through your browser settings.


2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services: Including managing retailer subscriptions, customer stamp collection, and rewards.
  • Personalize the user experience: Tailoring offers, promotions, and notifications based on user preferences and location.
  • Process payments: Using Stripe for payment processing, subscription management, and billing.
  • Send notifications: Retailers can send notifications to customers about stamp offers, rewards, and promotions. Customers can control their notification preferences.
  • Provide customer support: Addressing any issues, inquiries, or disputes that arise.
  • Conduct analytics: To better understand how users interact with the Platform and improve performance.
  • Ensure compliance: Monitor user activity to ensure compliance with our Terms & Conditions and applicable laws.


3. How We Share Your Information

We may share your information with third parties only in the following situations:


3.1 Service Providers

We share information with trusted third-party service providers who assist in operating the Platform, such as:

  • Stripe: For payment processing.
  • Firebase (FCM): For sending push notifications to mobile users.
  • Analytics Providers: To analyze how users interact with the Platform.


3.2 Legal Requirements

We may disclose your information to comply with legal obligations or in response to valid requests from public authorities.


3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify users of such events and any related changes to this Privacy Policy.


4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server hosting. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.

You are responsible for maintaining the confidentiality of your login credentials.


5. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.


6. Your Privacy Choices

6.1 Access and Update Your Information

You can review and update your personal information through your account settings on the Platform. Retailers and customers can update profile details such as email, phone number, and other account preferences.


6.2 Opt-Out of Notifications

Customers can manage notification preferences directly from the mobile app settings. You can opt out of receiving promotional notifications at any time.


6.3 Location Data

Customers may enable or disable location tracking through their mobile device settings. Disabling location services may limit your ability to access location-based offers.


6.4 Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Platform.


7. Children's Privacy

The Platform is not intended for use by individuals under the age of 18 without parental consent. If we become aware that personal information has been collected from a child under 18 without parental consent, we will take steps to delete that information.


8. Third-Party Links

The Platform may contain links to third-party websites or services, such as payment processors or external offers. We are not responsible for the privacy practices or content of third-party websites. We encourage users to read the privacy policies of any third-party websites they visit.


9. International Users

If you access the Platform from outside [Insert Jurisdiction], please be aware that your personal information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction. By using the Platform, you consent to such cross-border transfers.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify users of significant changes through email or in-app notifications. The updated Privacy Policy will be effective from the date of posting.


11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: [Insert Contact Email]

Phone: [Insert Contact Phone Number]

Address: [Insert Physical Address]

By using StampEzee, you acknowledge that you have read, understood, and agree to this Privacy Policy.